This highly practical programme is facilitated to groups of not greater than twelve (12) people. This allows each delegate the opportunity to practically implement what is covered in the training programme and develop processes, tools and templates that can be used on an ongoing basis customised to specific needs. Each of the thirteen primary modules making up the 2 part World Class for Outbound Sales Call Centre Agent Training suite has been designed specifically to teach trainees the essential skills necessary to excel as an individual performer yet to play his or her role as a key member of an integrated team. The training programme targets key outbound disciplines such assertiveness, proactivity, communication and persuasiveness. Learners are equipped with the skills and knowledge to effectively overcome objections and irate, difficult clients. A further objective of the training is to drive customer satisfaction by addressing their sp...